As a customer you are responsible for understanding the items you are purchasing from our site. We realise that exceptional circumstance can take place with regard to product manufacture and supply where a remedy may be required. It is our policy to remedy problems directly where possible through repair and replacement in accordance with the manufacturer’s warranty.

Refund of payment will only be considered under the following circumstances.

  • Non-delivery of the product.
  • Delivery of incorrect product where replacement with correct items is not possible.
  • Goods with manufacturing defect causing a non-remedial mechanical or structural malfunction.
  • Goods damaged* or destroyed in delivery. (*excluding minor cosmetic damage).

While we will consider refunds for other reasons on a case by basis, any refund request for orders correctly delivered that are free of defect or damage, and correctly fulfilled to the specification of your order, will not be accepted.

Approved refund requests will be processed back to the credit card used at time of purchase.

If you have any queries regarding an order, payment or refund, please contact us