What does the Electric Scooter Shop Price Promise mean?
Our Price Promise ensures that if you find an identical scooter cheaper at another valid New Zealand-based retailer, we will match or beat that price. This guarantee is designed to give you total confidence that you are receiving the best value alongside our expert on-site workshop support. To qualify for a price match, the following conditions must be met:
- NZ-Based Retailer: The competitor must have physical stock in New Zealand and not be a parallel importer.
- Identical Condition: The scooter must be the same model and currently on sale at the competitor's store at the time of your request.
- Legitimate, Physical Business: The competitor must be a registered NZ business with a physical premises, not a faceless web-only trademe-type seller! (we spend a LOT of money on providing support services for our customers).
Are clearance or ex-display scooters eligible for the 30-day return policy?
Yes, all clearance and ex-display scooters are eligible for our 30-day returns, provided they are returned in an unused condition. To maintain eligibility for a change-of-mind refund, the scooter must have less than an additional 1km on the odometer and be returned in its original, undamaged packaging (if provided). This allows you to "size up" your deal at home while ensuring the machine remains in the pristine state required for our technical inspection.
Can I combine a promotional offer with long-term finance options?
Yes, you can generally use our finance providers like Afterpay or Gem Visa on promotional items, though specific merchant conditions may apply. Some high-value clearance deals may be restricted to direct payment methods to ensure we can offer the deepest possible discount to our customers. We recommend checking the available payment options at checkout or speaking with our Auckland-based team to confirm the best way to spread the cost of your new ride.
How long do electric scooter offers run for, and can they sell out?
Most of our promotions are stock-limited or time-sensitive and can end without notice once the allocated units are sold. Because our most popular commuter and performance models are highly sought after by "early adopters," hot deals often sell out within days of being posted. We encourage you to secure your preferred model early to avoid the frustration of waiting for the next shipment at a higher price point.
Do promotions apply to accessories and spare parts or scooters only?
Our Price Promise specifically applies to scooters, but our general promotions often include "ready-to-ride" bundles on safety gear and accessories. We frequently offer "safety-first" discounts on helmets, locks, and water-resistant storage bags when purchased alongside a new scooter. Refer to the specific offer details on this page to see how you can save on the essential gear needed to keep your daily commute safe and professional.