Great old school service and expertise! This business should be where you start your search for e scooters, e bikes and those elusive parts! Segway Ninebot class parts are difficult to find in NZ. Even finding a brake cable at a local store is a ridiculous mission. Appears Segway don’t make their parts and service documentation - at least for ex hire variants - available to independent shops and the public. Came in at 3pm on a long weekend Saturday. Luke is their go to man for service and parts. without disassembly Luke couldn’t determine correct cable length but was still able to supply me with a cable that looks like it’s the one i need- if not i can fit this one externally for now and sort out a permanent replacement using the broken cable once i’ve removed it from the bar stem. it’s increasingly rear to find businesses that are happy to spend time helping you resolve problems with products that you didn’t even purchase from them. When I’m in the market for a new a scooter or a bike I’m gonna be coming to these guys first and if they’ve got something that I like I’ll buy it from them rather than someone else even if it costs more because I know that I’ll be not only purchasing the E scooter or bike but after sales Service. The time that can be wasted with little to know after sales support easily exceeds any cost saving at the time of initial purchase. Much rather know that I can get consumables and other issues solved on the spot without mucking around and not be forced to spend days and days or weeks off the road and hours and hours of wasted time making pointless inquiries. so refreshing not being told cable has to be sourced overseas and asked to email an enquiry as was the case with the other shops who were higher up the google search list - no doubt due to keyword spam and SEO. so happy i now know where to go! So grateful that we still have local businesses that give a s@&! about their wares and customers! Kapai!!!!’

Can only say great things about my experiences with Andrew & Jono; visited several times to find the best scooter for my son's 16th birthday. They were honest, gave good advice, had a great spot for test riding, offer servicing onsite for ongoing maintenance and just generally as good as everyone rates them as! If I could give more than 5 stars, then I would. For anyone in the North Shore or even central city, it's easy to access, easy parking and definitely the # 1 eScooter store in Auckland. Have my eye on a Surron too :) <3 :)

I recently purchased a scooter from this company, and I couldn't be happier with the experience. From the start, their customer service impressed me, especially with a thoughtful handwritten thank-you note that arrived before the scooter did! Buying online can be risky, but I felt completely confident with them. The scooter itself has exceeded my expectations—it’s sturdy, efficient, and rides smoothly, even on bumpy roads. Plus, the battery life is amazing! I’m saving so much time on my daily commute. Highly recommend this shop for anyone considering a reliable and stylish scooter.

Jonno, the enthusiast, is truly exceptional. He went above and beyond to assist us when we encountered an issue with the pay machine, even ensuring we avoided the surcharge. His support was outstanding. We'll definitely return, sooner or later, for the next generation of scooters. Highly recommend this store!

Just needed help fitting my electric scooter tire. The guy in the shop was super helpful, gave me the price straight away, and sorted it out quickly. Customer service was top-notch, and the price was very reasonable. They also have some cool electric scooters and bikes on display. There is plenty of parking outside, too. Thanks, mate – I'll definitely be back for more stuff!

Haven't purchased anything yet, however went in to look at their selection. They were very professional, offered sound advice and let me test ride a scooter I was interested in. There was no pressure for a sale and he took the time to listen to what I was after and point me in the right direction. They also have a repair service and are more than happy to repair scooters purchased from other stores. I'd highly recommend popping in to the store if you are local and considering purchasing a scooter.

He's so much gorgeous! He is someone who considers what is the best electric scooter for the customer seriously. Actually I was supposed to go to the skateboard shop today but it was changed because I met him. He found a nice electric scooter for me. Thank you for attend to me so gently and kindly considering.

Went in to buy a scooter after reading reviews online, everything was as advertised online which was a very good price and staff was super friendly and very informative. I was seen by Andrew, would highly recommend and will be going back for services of my scooter. 5 ⭐️

Always there to help, thank you, guys! Fair and clear communication, effective at any job they do. I would recommend buying your scooter from them, as we ended up asking them to repair and recover and finally recycle what an other "scooter shop" in Rosedale cheated us into buying. Our new one will be from the trust experts, for sure.

Great shop with a good range of quality products. Jonno knows his stuff and they support the products with all of the tyres and servicing that you’re going to need.

Most amazing team!! Spent a good few hours learning everything possible to get the best e scooter for price, took the recommendation of which one to purchase for our budget and have an extremely happy young adult! I even had a go on it today!!! And didn't injury myself lol

My partner and I have had the most amazing experience with Andrew at this store. He was very knowledgeable and extremely kind. Thank you so much for your efforts, 100% recommend!!

I just recently got a InMotion Air Pro from this store and am new to this. Andrew and Joorno were so helpful with explaining it to me simply and were patient with answering my queries. Would definitely recommend for entry level customers who are looking to purchase an e scooter :)